Position Summary

Hyatt Centric South Beach Miami is seeking an experienced, hands-on, and results-driven Director of Operations to lead daily hotel operations and deliver exceptional guest experiences. Reporting to the Hotel Manager, this role oversees key operational departments, drives financial performance, develops high-performing teams, and ensures Hyatt brand standards are consistently achieved.

What You'll Do

• Lead and oversee hotel operations, including Rooms, Food & Beverage, Housekeeping, Engineering, and Front Office.
• Drive guest satisfaction and service excellence across all departments.
• Develop, coach, and support department leaders to achieve operational goals.
• Monitor labor, productivity, and operating expenses to maximize profitability.
• Analyze performance metrics and implement strategies to meet financial objectives.
• Ensure compliance with Hyatt standards and all safety and regulatory requirements.
• Conduct regular property inspections to maintain quality, cleanliness, and guest satisfaction.
• Foster a culture of accountability, engagement, and continuous improvement.

What We're Looking For

• Minimum of 2 years of hotel operations leadership experience.
• Previous experience as a Director of Operations, Assistant General Manager, or similar leadership role.
• Strong knowledge of Rooms Division and Food & Beverage operations.
• Proven financial management and budgeting experience.
• Demonstrated ability to lead, motivate, and develop teams.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Flexibility to work weekends and holidays as needed.
• Hyatt, lifestyle, or luxury hotel experience is a plus.

Benefits

• Competitive Salary
• Medical, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Hyatt Hotel Discounts

Join Our Team

If you're a passionate hospitality leader who excels at building teams, delivering exceptional guest experiences, and driving operational success, we'd love to hear from you.

Apply today and become part of the Hyatt Centric South Beach Miami leadership team.